
COMMON QUESTIONS
What is the cost?
Our ongoing therapy fee sits below the APS recommended fee of $318 (2026) and the AAPi recommended fee of $340 (2027).
Costs for a 50-minute session:
Telehealth Initial - $330
Telehealth Subsequent - $290
(+$10 for Face to Face sessions)
Out-of-session fees (e.g., letters & phone calls >10 mins) are charged at a prorated telehealth rate.
Gap fee applicable for NDIS funded clients.
How long / frequent ?
Weekly therapy best meets the needs of most people. So far, we find half of the clients come weekly, and the other half prefers to come fortnightly.
The suggested length of treatment varies widely depending on the severity of the presenting concern, how deep rooted is it and whether it is limited in scope. As a result, therapy duration ranges from a few months to a year or more.
How much is rebate?
You can start therapy without a referral. A Mental Health Care Plan and referral allow you to access 10 Medicare sbusidised sessions every calendar year. Rebate = $145.25 / session - MBS Item 80010 with a Clinical Psychologist. From 1 Nov 2025, Better Access referrals must come from your MyMedicare-registered partice or your usual GP.
For NDIS clients, check the latest NDIS price guide for line item 15_054_0128_1_3.
For private health insurance, speak to your provider re rebate.
What is your clientele?
The majority of our clients are adults, mostly working professionals, and adolescents.
As a therapy service, we do not provide any report or therapeutic input for medical/legal issues. We also do not provide couple or family therapy.
Cancellation policy
Time and resources reserved for each session often cannot be re-allocated to waitlisted clients at short notice. Late cancellations incur a fee at either 80% (within 48 hrs) or 100% (within 24 hrs) of the hourly session fee.
For NDIS funding, cancellation within 48 hours will be charged as a full NDIS session fee based on the latest NDIS Guidelines.
Is Telehealth effective?
Yes. Several peer-reviewed studies demonstrated that video consultation or Telehealth is as effective as in-person treatment.
If you prefer to attend therapy in person, our practice is located at 2 Thomas Street, Moonee Ponds, VIC 3039.